10 Days Money Back Guarantee
We offer you a No Questions Asked Return Policy, to provide you with a worry-free shopping experience when you choose to make full payment on crestkiting.com. If you are unsatisfied with the item, you may conveniently return it, in its original packaging for a refund.
Within what time period do I have to return the product?
You can conveniently return any product purchased on crestkiting.com within 10 days from the date of purchase.
How and when will I get my refund?
Once your product has been collected and received, we will initiate the refund process. The refund is made to the same bank account/ credit card/ debit card which was used to pay for the purchase and refunded within 15-21 days after the shipment has been picked up. Please note that no refunds are made by cheque or cash.
What do I do in case I was to cancel my order before the shipment reaches me?
You can cancel your order before the product has been shipped by filling your Order Id and Product details here. Upon receiving your Cancellation Request we will initiate the refund process. The refund is made to the same bank account/ credit card/ debit card which was used to pay for the purchase. Please note that no refunds are made by cheque or cash.
What can I return?
You may request returns for most items you buy from crestkiting.com except those that are explicitly identified as not returnable.
If I have chosen to pay via Cash On Delivery, how will I get a refund?
If the mode of payment was cash on delivery (COD), we will initiate an NEFT bank transfer to your bank account. Crestkiting will contact you for your bank account details. It normally takes 7-10 days for your money to get reflected in your bank account.
What are the details you require to process the NEFT refund?
When you agree for NEFT refund, Crestkiting’s customer support will get in touch with you for some details. For NEFT refund, we require your Bank Name, Account Number, Account Holder’s name, IFSC code, and Location of the bank.
Crestkiting’s Space Sanitizer (‘Product’): Purchase Terms and Conditions
Each Purchase Order placed by the customer for Space Sanitizer is subject to these standard purchase terms and conditions and the customer shall be deemed to have agreed to be bound by such terms by placing the Product Order.
Definitions
“Purchase terms and conditions” means the Terms and Conditions contained herein and are applies to Space Sanitizer product only and not to other existing products of.
“Company” means Crestkiting Retails Ltd, Crestkiting, We, Our, Us.
“crestkiting.com” means the Crestkiting’s website owned and operated by Crestkiting Retails Pvt. Ltd., which provides a venue to the users to buy the products listed/displayed.
“Customer” means and includes any User / Buyer / Purchaser/ You (the person or any legal entity) who accepts the offer for sale, through Crestkiting Retails Pvt. Ltd. by placing an order on the site.
Availability of Product
Space Sanitizer will be available on the website www.crestkiting.com.
Return policy
Space Sanitizer powered by Crestkiting Retails Pvt. Ltd, sales is returnable subject to a manufacturing defect.
Order cancellation
Once the order is placed, it cannot be canceled unless the acceptance of such cancellation is agreed by us. We reserve the right to accept or reject any order placed, without assigning any reasons whatsoever. Cancellations of orders is possible only before the order is invoiced for shipment.
Replacement policy (in case of product manufacturing defects only)
To deliver utmost customer satisfaction, we have a set of policies for quick replacements that will help you get the best product for the investment made.
Warranty
If there is any manufacturing defect in the Product the Company will repair or replace the defective parts or product within 12 months from the date of original purchase.
Delay in Delivery
The Company shall deliver the Products within 4 days from the purchase of the Product from the date of order. The Products will be dispatched to the address mentioned in the order form. In case the Company fails to deliver the Product within 4 days of a confirmed order, will initiate 100% refund.
Force Majeure Events : The Company shall not be liable or held responsible for any delays or losses related to Products that arise directly or indirectly from Acts of God, severe weather conditions including but not limited to flood, heavy rain alerts, labor disputes, governmental actions, war, riots, epidemics, pandemics, Lockdown like Covide-19 situations or other circumstances or causes beyond the reasonable control of the Company.
How can I return Space Sanitizer ordered from Crestkiting Retails Pvt. Ltd.?
The customer will notify the Company via email, within 10 days of delivery of Products any manufacturing defects noticed and give the Company or its authorized agent adequate opportunity to inspect, test, and remedy them. In the absence of such intimation, it shall be presumed that the Products have been received in good order and condition. The Inspection and Test Report of the Company’s office/service center will be final and binding on the customer.
In case there is a product manufacturing defect, you can return the product purchased on crestkiting.com, here’s the process you can follow.
Step 01
Initiate a Return by writing to us on support@crestkiting.com
Step 02
Keep the product ready along with its original packaging
Step 03
Our representative will inspect the unit and arrange for the pick up of the product from the place of delivery. In some rare cases, we will ask you to ship the product
Step 04
We will replace/return the product within 15 working days.
Within what time period do I have to return the product?
If found manufacturing defect, you can conveniently return Space Sanitizer purchased on crestkiting.com within 10 days from the date of product receipt.
What do I do in case I was to cancel my order before the shipment reaches me?
The order which is already Invoiced and Shipped cannot be canceled.
When will I get my refund?
Refunds will be initiated to Credit Cards, Debit Cards, Net Banking or Bank Accounts (NEFT) within 15-21 days after the shipment has been picked up.
Miscellaneous Provisions:
Limitation of Liability
Except for manufacturing defects, in no event Company shall be liable to the customer or any other person for any indirect, incidental, consequential, or punitive damages, including any loss of property, personal injury, death, by use or operation of this product. No claim shall be entertained by the Company for any loss arising out of damage or shortage of Products.
Modifications.
The Company reserve the right to change, alter or modify the terms and conditions of the products as well as design of the products from time to time in effecting a process of continuous development and innovation. The revised terms and conditions will be updated on the website.
Choice of Law.
These terms and conditions shall be construed in accordance with the applicable laws of India. The courts at Mumbai shall have exclusive jurisdiction in any dispute arising out or pertaining hereto.
Customer Care Support.
In case of any discrepancies or complaints, customer can reach to us on email id _________________________/our helpline number __________________.